Rujukan Laman

Your Privacy Matters at gmp99

At gmp99, we take the privacy of your personal data seriously — from the moment you open your account to every transaction you make via Touch 'n Go…

Personal Data ProtectionMalaysian Law ComplianceSecure Account HandlingTransparent Data UseYour Rights Upheld

Explore the Lobby Read FAQ

Data We Hold and How We Use It

gmp99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with gmp99, we collect information such as your name, email address, contact number, and payment details connected to your chosen method — whether that is Touch 'n Go, GrabPay, Boost dan FPX, or another supported rail. We also collect device and

1
session data to keep your account secure and to ensure our platform performs correctly for your region. This data is used strictly to process your transactions, verify your identity, and deliver account-related communications. We do not sell your personal data to third parties. Any sharing with
2
service partners — such as payment processors — happens only where necessary to complete your request, and those partners are bound by confidentiality obligations. Access to your data and eligibility to use our services depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have questions about how your personal data is handled, want to request a correction, or wish to withdraw consent for any data processing activity, our privacy support team is ready to assist. Reach us through live chat, email, or our dedicated privacy request form — responses aim to reach you within two business days.

Team online

Live Chat

Connect directly with our privacy support team via live chat on gmp99.bid. We handle data queries, consent withdrawals and account-data requests during operating hours, seven days a week.

Email Support

Send your data access or correction request to our privacy inbox at gmp99.bid. Include your registered email address so we can verify your identity and respond within two business days.

Privacy Request Form

Use the dedicated privacy request form inside your account portal to submit formal data deletion, data portability, or objection requests. Each submission receives a reference number for tracking.

HOW WE PROTECT YOU

Our Approach to Handling Your Data

Security and transparency are built into every layer of how gmp99 handles personal information.

Data Encryption

All personal data stored on our servers is protected using industry-standard encryption. Payment data linked to Touch 'n Go, GrabPay, Boost dan FPX is handled by certified payment processors and never stored in plain text on our end.

Cookie Policy

We use session cookies to keep your account logged in and functional, and analytics cookies to understand how our platform performs. You can manage cookie preferences from the settings panel in your account at any time.

Account Security

Your account is protected by password hashing and optional two-factor authentication. We never ask for your password via email or chat. If we detect unusual login activity, we flag it and may temporarily pause access pending your confirmation.

Data Retention

We retain account and transaction records for the period required under applicable Malaysian regulations. Once that retention period ends and there is no active dispute, data is securely deleted or anonymised in line with our internal schedules.

Third-Party Sharing

We share your data only with partners who need it to complete a service you requested — such as FPX or GrabPay for payment processing. Every third party we work with signs a data processing agreement that mirrors our own privacy standards.

Your Rights and Requests

You have the right to access, correct, or request deletion of your personal data. Submit a request through our privacy form or email us directly at gmp99.bid. We aim to acknowledge every request within 48 hours and resolve it within 14 days.

Frequently Asked Privacy Questions

Here are the questions our account holders in Malaysia ask most often about personal data, cookies, and their rights under this Privacy Policy. If your question is not covered below, reach us via live chat or email through gmp99.bid and our team will respond within two business days.

We collect your name, email address, phone number, and the payment identifiers associated with your chosen method such as Touch 'n Go or GrabPay. Device and IP data are also logged to protect your account from unauthorised access.

Your data is used to verify your identity, process transactions, send account-related communications, and maintain the security of your account. We do not use your data for unsolicited marketing without your explicit consent to receive it.

We share data only with service partners who require it to complete a specific transaction or function — for example, FPX or Boost for payment processing. All such partners operate under a confidentiality agreement aligned with Malaysian data protection requirements.

Submit a data access request through the privacy form in your account portal or email us at gmp99.bid with your registered address. We will verify your identity and deliver your data summary within 14 days of confirmation.

Yes. If there is no outstanding legal or regulatory reason to retain your records, we will delete or anonymise your data upon a verified written request. Note that some transaction records may be kept for the period required under Malaysian law.

We retain account and transaction records for as long as required by applicable Malaysian regulations. After that period expires and no dispute is active, data is securely purged or anonymised according to our internal retention schedule.

Log in to your account and visit the profile settings page to update most fields directly. For corrections to identity documents or payment details, contact our privacy team via live chat or email and we will process the change after verification.

Your Privacy Matters at gmp99

How to Reach Our Privacy Team

Live Chat

Email Support

Privacy Request Form

Our Approach to Handling Your Data

Data Encryption

Cookie Policy

Account Security

Data Retention

Third-Party Sharing

Your Rights and Requests

Frequently Asked Privacy Questions

01 What personal data does gmp99 collect when I open an account?

02 How does gmp99 use my personal data?

03 Does gmp99 share my data with other companies?

04 How can I request a copy of my personal data?

05 Can I ask gmp99 to delete my personal data?

06 How long does gmp99 keep my account and transaction data?

07 How do I update or correct inaccurate personal data on my account?

Related Pages